AV-SCANNER / IMMO guides / Recovery
This guide walks lawful owners and the technicians they authorise through the complete recovery process after a vehicle key is stolen, beginning with securing the vehicle and filing a police report and ending with verified, working keys in hand. It explains how immobiliser systems work at a conceptual level, what ownership documents you must produce, and how to choose between a franchised dealer and a registered automotive locksmith based on the vehicle and the circumstances. You will learn what happens during key deletion and replacement, how to confirm the stolen key can no longer start the car, and which warning signs separate legitimate providers from scams. The final sections cover common problems, dispute resolution, and practical steps that reduce the chance of a repeat incident.
Guidance is general and covers many makes. Exact procedures and values vary by model, so confirm them in the factory service information for your vehicle.
Download all 10 sections as a branded PDF to use in the workshop.
Get the app
Quick access from your home screen.